Mystery Shopping
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Uncover Real Insights - Elevate the Guest Experience -

Drive Measurable Results.

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At Extreme Business Solutions (EBS), our Mystery Shopping Program goes far beyond traditional “secret shopper” evaluations. We provide a complete assessment of your customer journey—from initial discovery to booking, onsite interactions, and the final farewell.

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Our trained evaluators mirror your ideal customer profile, offering unbiased insights that identify strengths, uncover gaps, and provide actionable recommendations to immediately enhance service, sales, and operational consistency.

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1. Real-World Evaluations

• Assess every touchpoint of the guest experience: phone, online booking, walk-in visits, and full attraction experiences

• Test compliance with service standards, operational procedures, and safety protocols

• Evaluate staff performance in hospitality, sales, and guest engagement

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2. Comprehensive Reporting

• Detailed scorecards covering operations, service, sales, and environmental factors

• Narrative feedback highlighting both successes and improvement opportunities

• Benchmarking to track performance over time and identify trends

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3. Insights That Drive Improvement

• Translate evaluation results into practical, actionable recommendations

• Highlight quick wins for immediate impact and strategies for long-term improvement

• Inform staff training, operational adjustments, and guest engagement initiatives

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4. Staff Development & Coaching

• Use results to train and coach staff in hospitality, sales, and service excellence

• Conduct roleplay and scenario-based exercises based on real evaluations

• Recognize top performers and motivate teams to consistently elevate guest experiences

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5. Customized to Your Business

• Tailor every mystery shopping program to your venue type, target audience, and operational standards

• Align program objectives with your goals, whether improving guest satisfaction, increasing revenue, or streamlining operations

• Adjust evaluation frequency and reporting to match your business needs

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Why Choose EBS Mystery Shopping?

• Provides unfiltered, real-world guest insights

• Identifies service gaps before they impact revenue or reputation

• Measures staff performance against operational and hospitality standards

• Enables continuous improvement, accountability, and operational excellence

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With Extreme Business Solutions, mystery shopping becomes a strategic tool that enhances the guest experience, boosts staff performance, and drives measurable business results.

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Schedule a Consultation Call Today!